DM For Hire Terms of Service

Kaged Miniatures Terms of Service (ToS) outlines the rules, responsibilities, and expectations for both the DM and the client.

Introduction:
The purpose of Terms of Service (ToS) is to establish clear and mutual expectations between the Dungeon Master (DM) and the client. It defines the scope of services, responsibilities, fees, scheduling, and conduct to ensure a smooth and professional gaming experience. The ToS helps prevent misunderstandings, manage conflicts, and ensure both parties are aware of their rights and obligations.

Scope of Services
- Game Systems: Primarily Dungeons and Dragons 5th Edition, and Pathfinder 2nd Edition. Other systems may be considered for additional fee.
- Session Details: Online or in-person sessions available for sessions up to 4 hours in length at a time
- Customization: The DM will create and tailor adventures based on the players’ interests and character backgrounds. The DM will incorporate player character backstories and personal elements into the campaign. Encounters and challenges will be adjusted based on player experience levels and preferences.

1. Define Acceptable Content

1.1 Scope of Themes
- Themes: Fantasy, horror, sci-fi, political intrigue. Themes that will be avoided are romance, extreme violence, explicit content.

1.2 Content Limits
- Violence: Graphic descriptions of violence are minimized.
- Sensitive Topics:These topics will be avoided: abuse, discrimination, explicit sexual content. Players are encouraged and welcome to add to the list of topics to be avoided on a per case basis.

2. Player Input and Consent

2.1 Session Zero
- We will conduct a “Session Zero” to discuss content boundaries, preferences, and any triggers or topics players wish to avoid.
- Consent: We will ensure that all players are comfortable with the content and have the opportunity to provide input or raise concerns.

2.2 Content Warnings
- Pre-Session: We will provide content warnings before sessions that involve potentially sensitive material (typically in a horror campaign.)
- Adjustments: Be open to modifying or skipping content based on player feedback.

3. Safe Words and Mechanisms

3.1 Safe Words
- Usage: We will implement safe words or signals that players can use if they become uncomfortable with the content. Ensure these are respected and acted upon immediately.

3.2 Session Breaks
- Breaks: We will allow for breaks during sessions if content becomes overwhelming or if players need time to discuss or address concerns.

4. Role of the DM

4.1 Professionalism
- Respect: The DM will approach sensitive topics with professionalism and respect, avoiding personal biases or discomfort.
- Flexibility: The DM will be flexible in adapting content to suit the group’s comfort levels and preferences.

4.2 Feedback Channels
- Communication: We will provide clear channels for players to give feedback or express concerns about content. We will regularly check in with players to ensure they are comfortable.

5. Enforcement and Review

5.1 Policy Enforcement
- Consistency: We will enforce the content boundaries consistently throughout the campaign.
- Resolution: We will address any breaches of content boundaries promptly and professionally.

5.2 Review
- Periodic Review: We will periodically review and update content boundaries based on player feedback and evolving group dynamics.

By clearly defining our content boundaries, actively involving players in setting those boundaries, and maintaining open communication, we will ensure a positive and respectful gaming experience for everyone involved.

 

Scheduling and Availability
- Session Scheduling: Sessions will be scheduled at least one week in advance of Session Zero. Cancellation is available up to 48 hours in advance of the session. Failure to cancel with enough notice will result in loss of deposit.
- Availability: Most sessions will occur during weekday evenings and during the weekends. Any sessions occurring outside of these times will be approved or denied on a case-by-case basis.

Fees and Payment
- Rates: Groups of 3-6 players are $25 CAD per player (additional $10 CAD per person for every hour after 4 hours). Groups of 1-2 players or 6+ players will be negotiated on a case-by-case basis.

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A 50% deposit is required at the time of booking.

- Payment Terms: Payments may be received via PayPal, KagedMiniatures.com, or via e-transfer. The 50% deposit is due at the time of booking and is refundable if session is cancelled prior to 48 hours before the session.

- Refunds and Cancellations:

1. Cancellation by the Client

Notice Period:
More than 48 Hours Notice: Full refund for canceled sessions with more than 48 hours’ notice prior to the scheduled start time.
Less than 48 Hours Notice: Refund for canceled sessions with less than 48 hours’ notice will not be refunded.

No-Show: No refund will be provided for missed sessions where the client does not show up without prior notice

 

2. Cancellation by the DM

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Notice Period:

More than 48 Hours Notice: Full refund for canceled sessions if the DM provides more than 48 hours’ notice.
Less than 48 Hours Notice: Full refund for canceled sessions if the DM provides less than 48 hours’ notice or reschedules the session.

Emergency Situations: In cases of emergency or unforeseen circumstances, the DM will offer to reschedule or provide a full refund if rescheduling is not feasible..

 

Refunds for Quality of Service Issues

Complaint Submission: Clients must submit a written complaint detailing the issue within 24 hours of the session.
Resolution: The DM will review the complaint and work with the client to address the issue. If a resolution is not reached, partial or full refunds may be considered based on the nature of the complaint.

Client Responsibilities
- Player Conduct:

-Responsiveness: Clients should respond to communications from the DM in a timely manner, typically within 24-48 hours.
-Feedback: Clients are expected to provide constructive feedback and participate in discussions about session content and preferences.
- Preparation: Character Creation: Clients should provide their character details and backstories as requested by the DM, ideally before the first session. Assistance is available.
- Session Scheduling: Clients should agree on a schedule and be punctual for sessions. Any changes to the schedule should be communicated with adequate notice.
- Respect: Clients should maintain a respectful attitude towards the DM and fellow players, fostering a positive gaming environment.
- Participation: Clients are expected to actively participate in sessions and contribute to the role-playing experience.

Content Boundaries
- Disclosure: Clients should disclose any content boundaries, triggers, or sensitive topics before or during the initial session to ensure a comfortable experience.
- Compliance: Clients should respect the DM’s content boundaries and adjustments made to accommodate everyone’s comfort levels.

 

Technical Requirements (for Online Sessions)

Equipment: Clients should ensure they have the necessary equipment and software to participate in online sessions (e.g., stable internet connection, microphone, webcam optional).
Technical Issues: Clients should notify the DM of any technical issues that may affect the session and seek to resolve them as promptly as possible.

DM Responsibilities
1. Game Preparation

Adventure Design: Create and prepare engaging and well-structured adventures tailored to the client’s preferences and the players' characters.
Material Preparation: Prepare all necessary materials for the session, including maps, handouts, and digital tools.

2. Session Management

Punctuality: Start and end sessions on time as scheduled.
Facilitation: Guide the game, including managing encounters, narrating scenes, and ensuring a smooth flow of the game.

3. Player Engagement

Inclusivity: Ensure all players are included and have opportunities to participate, respecting their individual playstyles and preferences.
Encouragement: Encourage role-playing, creativity, and teamwork among players.

4. Content Management

Customization: Integrate player character backstories and preferences into the campaign to enhance immersion.
Respect Boundaries: Adhere to any content boundaries and triggers provided by players, adjusting the game as needed to maintain a comfortable environment.

5. Rule Enforcement

Game Rules: Enforce game rules fairly and consistently, and handle any rule disputes or clarifications as needed.
Adaptability: Adjust the difficulty and content of encounters based on the players' experience levels and feedback.

6. Communication

Pre-Session Briefings: Provide briefings before the first session to discuss campaign themes, character creation, and player expectations.
Ongoing Updates: Keep players informed of any changes or developments related to the game.

7. Feedback Management

Solicit Feedback: Regularly ask for and consider player feedback to improve the gaming experience.
Address Concerns: Address any issues or concerns raised by players in a timely and professional manner.

8. Professionalism

Respect and Courtesy: Conduct sessions with respect and professionalism, ensuring a positive and enjoyable experience for all participants.
Conflict Resolution: Manage any conflicts or disputes between players in a fair and diplomatic manner.

9. Technical and Logistical Support (for Online Sessions)

Platform Management: Ensure the chosen online platform is set up correctly and functions smoothly for each session.
Technical Assistance: Provide basic technical support or guidance to players as needed to facilitate smooth online play.

10. Post-Session Duties

Session Recaps: Provide session recaps or summaries if requested by the client.
Ongoing Campaign Planning: Prepare for future sessions based on the outcomes of current sessions and player input.

Confidentiality
- Privacy: We will ensure the confidentiality of any personal information shared by players or the client.
- Content Ownership: The DM retains ownership of any original content they create, such as custom adventures, NPCs, magical items, or maps. Clients are granted a limited license to use this content for the duration of the campaign. This license is non-exclusive and non-transferable. Players retain ownership of their character backstories and personal content they create. Any content created collaboratively (e.g., group lore, in-game events) is considered joint ownership between the DM and the players.

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Liability and Dispute Resolution
- Liability: The DM is liable only for the quality and execution of the game sessions as specified in the agreement. The DM is not responsible for any personal conflicts, player behavior, or outcomes unrelated to the gameplay experience.
- Dispute Resolution: In the event of a dispute between a DM for hire and a client, a structured dispute resolution process is in place to ensure fair and effective resolution. Initially, both parties are encouraged to address the issue through direct communication to seek a mutual understanding. If unresolved, formal mediation by an impartial mediator may be requested to facilitate negotiation and compromise. Should mediation fail, arbitration by a qualified arbitrator provides a binding resolution. Documentation of the agreed resolution and adherence to its terms follow, with legal action as a last resort if necessary. This process aims to resolve conflicts amicably while protecting the interests of both parties.

Termination of DM for Hire Agreement

1. Termination by Client

- Notice Period: The client must provide 2 days' written notice prior to a session to terminate the agreement.
- Reason for Termination: While not always required, providing a reason can help in resolving any underlying issues or disputes.
- Final Payments: The client is responsible for paying for any sessions conducted up to the termination date and for any non-refundable fees or costs as specified in the agreement.

2. Termination by DM

- Notice Period: The DM must provide 2 days' written notice to terminate the agreement.
- Reason for Termination: The DM will provide a reason if termination is due to issues such as non-payment or breach of terms by the client.
- Final Sessions: The DM will complete any scheduled sessions up to the termination date unless otherwise agreed.

3. Immediate Termination

- For Cause: Either party may terminate the agreement immediately for cause, such as a serious breach of contract, misconduct, or failure to adhere to agreed-upon terms.
- Documentation: The terminating party should provide written documentation detailing the cause of immediate termination.
 

4. Refunds and Compensation

- Refunds: Refunds for prepaid sessions or packages will be handled according to the agreed refund policy.
- Compensation: Any outstanding payments for services rendered up to the termination date must be settled by the client.

5. Post-Termination Obligations

- Confidentiality: Both parties must continue to honor confidentiality agreements and protect any sensitive information shared during the term of the agreement.
- Dispute Resolution: Any unresolved disputes or claims must be addressed according to the dispute resolution process outlined in the agreement.

6. Final Agreement

- Written Confirmation: Both parties should provide written confirmation of the termination and any final agreements regarding the resolution of outstanding issues.

Amendments
- Modifications: Changes to the Terms of Service (ToS) will be communicated via email to all affected parties using the address provided in their registration or booking details. Updated Terms of Service will be posted on the DM’s website or platform where the original terms were available.

Contact Information
- Contact Details:

Primary Contact Information

Name: Ehrin Lawrence (Kage)
Email Address: ehrinl@hotmail.com
 

Acknowledgment of Terms of Service

1. Acknowledgment Requirement

- Acceptance: By engaging the services of the DM for hire, the client agrees to and acknowledges having read, understood, and accepted the Terms of Service (ToS) outlined in the agreement.
- Agreement: The ToS are binding and govern the terms of the relationship between the client and the DM.

2. Method of Acknowledgment

- Electronic Acknowledgment: Clients will provide acknowledgment electronically by checking a box or clicking an “I Agree” button during the booking or registration process.
- Signed Document: Alternatively, clients may be required to sign a physical or digital document confirming their acceptance of the ToS.

3. Confirmation of Receipt

- Email Confirmation: Upon acknowledgment, clients will receive an email confirmation that includes a copy of the accepted Terms of Service for their records.
- Documentation: The DM will keep a record of the acknowledgment for reference.

4. Modifications to Terms

- Notification of Changes: Clients will be notified of any changes to the Terms of Service as outlined in the “Changes to Terms of Service” section.
- Re-Acknowledgment: Clients may be required to re-acknowledge the updated Terms of Service if significant changes are made.

5. Access to Terms

- Availability: A copy of the current Terms of Service will be available on the DM’s website or provided upon request.

6. Legal Binding

- Binding Agreement: The acknowledgment of the Terms of Service constitutes a legally binding agreement between the client and the DM, and it is enforceable under applicable law.

By confirming their acknowledgment, clients affirm their understanding and agreement to the Terms of Service, ensuring clarity and mutual agreement on the terms governing the DM's services.