Refund Policy
DM For Hire: Refunds and Cancellations:
1. Cancellation by the Client
Notice Period:
More than 48 Hours Notice: Full refund for canceled sessions with more than 48 hours’ notice prior to the scheduled start time.
Less than 48 Hours Notice: Refund for canceled sessions with less than 48 hours’ notice will not be refunded.
No-Show: No refund will be provided for missed sessions where the client does not show up without prior notice
2. Cancellation by the DM
​Notice Period:
More than 48 Hours Notice: Full refund for canceled sessions if the DM provides more than 48 hours’ notice.
Less than 48 Hours Notice: Full refund for canceled sessions if the DM provides less than 48 hours’ notice or reschedules the session.
Emergency Situations: In cases of emergency or unforeseen circumstances, the DM will offer to reschedule or provide a full refund if rescheduling is not feasible.
Refunds for Quality of Service Issues
Complaint Submission: Clients must submit a written complaint detailing the issue within 24 hours of the session.
Resolution: The DM will review the complaint and work with the client to address the issue. If a resolution is not reached, partial or full refunds may be considered based on the nature of the complaint.
Miniature Painting Cancellation and Refunds:
- Cancellation and Refund Policy:
Cancellation Conditions
Before Work Begins:
Full Refund: Clients may cancel their order and receive a full refund if the cancellation occurs before any painting work has started. This includes the period after the initial quote has been accepted but before the miniature has been painted.
After Work Begins but Before Completion:
Partial Refund: If cancellation occurs after the painting process has started but before completion, the client may be entitled to a partial refund. The refund amount will be calculated based on the percentage of work completed and any non-refundable materials or costs incurred.
After Completion:
No Refund: Once the miniature painting is completed, cancellations will not be eligible for a refund. The client is responsible for the full payment as the service has been fully rendered.
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3D Printing Cancellation and Refund Policy:
Cancellation Conditions
Before Work Begins:
Full Refund: Clients may cancel their order and receive a full refund if the cancellation occurs before any painting work has started. This includes the period after the initial quote has been accepted but before the miniature has been painted.
After Work Begins but Before Completion:
Partial Refund: If cancellation occurs after the painting process has started but before completion, the client may be entitled to a partial refund. The refund amount will be calculated based on the percentage of work completed and any non-refundable materials or costs incurred.
After Completion:
No Refund: Once the miniature painting is completed, cancellations will not be eligible for a refund. The client is responsible for the full payment as the service has been fully rendered
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